The Licensed Trade Charity provides free, confidential support for people who work, or have worked, in licensed hospitality. This includes people working in pubs, bars, breweries and other businesses involved in the sale, manufacture or distribution of alcohol.
Whether you need practical advice for yourself or guidance on supporting a member of your team, help is available 24 hours a day.
Practical advice when you need it
Life does not pause when work gets busy. Housing problems, financial pressure, legal questions and employment concerns can all affect your wellbeing and ability to cope at work.
LTC’s practical advice services can help you understand your options and decide what to do next.
Through our free 24/7 helpline, you can access support with:
- Housing concerns, including tenancy rights, repairs and finding secure accommodation
- Employment issues, such as redundancy, workplace concerns and changing careers
- Personal and business legal matters through our specialist partners
- Debt, benefits and other financial wellbeing concerns
- Emotional wellbeing and mental health
- Finding further specialist support when needed
Our advisers will listen, talk through your situation and explain the support available. The service is confidential and free to use.
Find out more about LTC’s practical advice services.
Confidential support for hospitality managers
Managing a hospitality team can be rewarding, but it also comes with pressure. When a sensitive workplace issue arises, it may not be clear how best to respond.
LTC’s Management Support Line gives hospitality managers a confidential place to talk things through and receive practical guidance.
Managers can use the service to:
- Speak to experienced advisers who understand workplace wellbeing
- Talk through difficult or sensitive situations
- Consider how to support a team member who is struggling
- Get guidance on workplace conflict and people management concerns
- Discuss their own stress or pressure
- Feel more confident when handling challenging conversations
You do not need to wait until a situation reaches crisis point. Calling early can help you understand the issue and consider your next steps.
Find out more about the Management Support Line.
Critical incident support for hospitality teams
A serious accident, sudden death, violent incident or other traumatic event can have a lasting effect on everyone involved.
LTC provides free, confidential critical incident support, 24 hours a day. The service can help managers and team members process what has happened and begin to recover.
Support is available for as long as your team needs it.
Call our helpline on 0808 801 0550 or email [email protected].
You can also read more about critical incident support for hospitality teams.
Practical tools on the LTC Wellbeing Platform
The free LTC Wellbeing Platform gives hospitality workers access to thousands of resources covering emotional, physical and financial wellbeing.
You can use the platform to find:
- Practical guides and articles
- Videos, podcasts and webinars
- Support for common workplace and personal concerns
- Financial wellbeing information
- Live chat
- Discounts and rewards
The platform is available whenever you need it, allowing you to find information privately and at your own pace.
Access the free LTC Wellbeing Platform.
Why practical support matters in hospitality
Hospitality can be fast-paced and demanding. Long or unsociable hours, customer expectations and the responsibility of managing others can place pressure on both individuals and teams.
Access to practical advice can help people understand their options, deal with concerns earlier and feel less alone.
For managers, having confidential support can also make it easier to respond calmly and fairly when a team member needs help.
Free, confidential hospitality support is available 24/7
Whether you are dealing with a personal concern, supporting a colleague or facing a difficult situation as a manager, LTC is here to help.
- Call our free 24/7 helpline: 0808 801 0550
- Visit our Get Help page
- Access the free LTC Wellbeing Platform
You do not have to handle everything on your own. Speak to us for practical advice, confidential support and a clear way forward.
Practical Advice & Management Support Line Poster
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