When Something Serious Happens at Work, We’re Here
Working in licensed hospitality means being there for people. The good days, the hard shifts, and everything in between. But sometimes, something happens at work that no one sees coming.
A sudden loss. A violent incident. A traumatic event that shakes the whole team.
That’s where we come in.
LTC Critical Incident for Hospitality Teams
When something traumatic happens at your venue, it can leave people feeling overwhelmed, anxious or unsure where to turn. LTC offers fast, free, confidential support to help teams cope and begin to recover.
Whether it’s one person who’s struggling or a whole team in shock, our trauma clinicians step in with calm, compassionate care.
What We Offer
Delivered in partnership with CiC, our Critical Incident Support can include:
- On-site or virtual visits from trained trauma clinicians
- Group sessions to help teams process what’s happened
- One-to-one support for those more deeply affected
- Ongoing access to emotional support
- Practical guidance for managers
Every response is tailored to the people involved. It’s never off the shelf. It’s exactly what your team needs, when they need it.
Why It Matters
In just three months, LTC supported teams at four venues after serious incidents. These included sudden deaths, attempted suicide and violence on site.
At those venues, one in three staff went on to receive structured psychological care. That shows just how deeply workplace trauma can affect people.
We delivered support within five days, even during one of the busiest weeks of the year. When emotions are high and people are struggling, we’re ready to help.
Real Support, When It’s Needed Most
“The session helped normalise what I was feeling. I wasn’t going mad. I was just going through something really difficult.”
– Staff member supported by LTC
Our goal is always the same. To help people feel safe, supported and able to move forward. We’ll work with you to understand what’s happened and how best to support your team. With no judgement. No delay. Just help when you need it most.
What To Do Next
LTC Critical Incident for hospitality teams, if something serious happens at work, you don’t have to deal with it on your own.
Call us 24/7 on 0808 801 0550 📞
Or explore the resources below to learn more 🌐
Resources for Managers and Operators
- Download the Critical Incident explainer
- Printable poster
- Pocket guide/Z-card order form
- Downloadable Social Asset
- Read the full article published by Pubwatch
