We know that the introduction of increased social distancing and self-isolation measures and the closure of pubs, bars and restaurants will hit our licensed trade sector hard.

how the licensed trade charity are supporting the licensed trade through the covid-19 pandemic

Frequently Asked Questions

Mental Health Support during COVID-19

We are all following advice provided by WHO, PHE and the NHS:

Please continue to contact us as normal if you have any concerns. Our free helpline is open 24/7/365 on 0808 801 0550 for professional advice on any issues you may have, health, money or otherwise.

Both small and large businesses need to make sure they understand their insurance polices and whether or not Covid-19 is covered. More details on this can be found on the Morning Advertiser’s website.

We understand that the hospitality sector has already been impacted and will be further hit hard in the coming months.

The Licensed Trade Charity stands strong in this sea of uncertainty offering support to licensed trade people and the good news is that a lot of these issues are not new to us, we have been supporting licensed trade people for many years.

We are reviewing and researching the latest updates regarding benefits and any extraordinary payments that the Government maybe considering offering during this difficult time. Any updates will be published on this page.

Further support is available on the BII website here, including advice on business rates, licensing and insurance.

CPL have also opened up their portal to all licensed trade workers free of charge. These training modules can be found here.

How we can help you and our advice.

Short term hardship grants* for those in extreme financial hardship are available to licensed trade people.

These links may help with the benefits you may be entitled to:



  • Talk to your employer about what support they can offer, it’s better to ask than assume
  • We cannot replace 100% of your lost income due to COVID-19, however, by utilising help from the Government, and possibly your employer, we aim to support those hit the hardest during this challenging time.

Financial support* with rent or mortgage interest arrears and if you are at threat of losing your accommodation we can give practical help.

  • Talk to your financial providers (mortgage company and credit providers) to find out what measures they have in place for people whose income is affected during these unusual circumstances
  • Some mortgage lenders have already announced mortgage holiday up to 3 months
  • Talk to your landlord about your situation, it is better to be proactive than reactive
  • If your accommodation is tied to your pub speak to your employer first and you can also call our helpline
  • We also partner with Shelter who can give specialist advice*

* Financial support can be available to people who have been in the trade for 5 years or more and is means tested.

The following support is available to anyone in the licensed trade irrespective of how long they have worked in the licensed trade:

Emotional support for any worries that you have about you and your family’s are experiencing in the current economic climate.

  • Our 24/7/365 helpline team are there if you need on the spot support or someone to talk to
  • We can also offer access to 6 free telephone counselling sessions

Practical advice provided by trained CAB specialists giving guidance on varied issues:

  • Debt – which debts are a priority
  • Housing – your rights
  • Employment Law – your rights
  • Relationship Breakups – how to deal with this practically
  • Benefits – how to claim them and what you’re entitled to
  • Benefits Calculator – what support you and your family might be entitled to from the state

Mental (or emotional) Well-being. We know you are people people and self-isolating won’t be easy or come naturally and could affect your mental well-being.  

The Government have published specific advice for the public which can be found here.


If you develop symptoms you should self-isolate and contact NHS 111 for advice.

  • Contact NHS 111 for advice
  • Self-isolate
  • Do not go straight to a doctor’s surgery or hospital

Symptoms usually include:

  • Feeling tired
  • Difficulty breathing
  • A high temperature
  • A cough.

These symptoms do not automatically mean that you will have the virus.  

You can read the NHS guidance in full:  www.nhs.uk/conditions/wuhan-novel-coronavirus

How to avoid spreading the flu:

NHS Advice on how to avoid spreading the flu is available here, most important is to practice good hand hygiene.

  • wash your hands often with warm water and soap
  • use tissues to trap germs when you cough or sneeze
  • bin used tissues as quickly as possible

BBC film – how to wash your hands in 20 seconds.