Our FREE and confidential 24/7 Helpline is delivered by Care First, a leader in delivering Employee Assistance Programmes (EAP).

Our Helpline provides

  • immediate emotional support
  • practical information to address any personal or work-related issues
  • up to 6 telephone counselling sessions for those who need it following a telephone assessment conducted by our experienced counsellors
  • management line

Our helpline services are available to anyone who works or has worked in the licensed trade, irrespective of how long it is for.

Emotional support.

We have clinically trained and qualified counsellors to help when you need someone to talk to.  Whether you feel overwhelmed, and you don’t know where to turn or your emotional wellbeing is being negatively impacted by situations in your life that are beyond your control, our counsellors can offer:

  • On the spot emotional support
  • Up to 6 telephone counselling sessions (following an eligibility assessment)
  • Face to face counselling (following an eligibility assessment)

Management Support.

This service provides managers with support and tips on how to deal effectively with topics such as:

  • redundancy consultation
  • bullying & harassment
  • grievance
  • sickness absence and the return to work
  • disciplinary procedures
  • performance issues
  • inter-personal difficulties
  • disruptive behaviour in the workplace

Practical support.

We have Citizens Advice trained telephone information specialists who can help with a wide range of topics including:

  • Debt & benefits
  • employment
  • education
  • housing
  • family & personal issues
  • legal enquiries, consumer & human rights
  • health & wellbeing
  • travel, transport, and holidays
  • immigration and nationality citizenship